Delete your Kumea account

You can ask us to delete your Kumea account and the personal data associated with it at any time. There is no charge, and you do not need to give a reason.

Email us at email@kumea.co.ke with the subject Delete my Kumea account, and tell us the phone number your Kumea account is registered to. You can also call or message us on +254 769 806 083.

We will confirm your request within 3 working days and complete the deletion within 30 days.

• Your account and the ability to sign in.
• Your name, phone number and user type.
• The farm and season records attached to your account — farm and field names, locations, crops, planting and harvest records, and Kumea N recorded as received.

You do not have to close your account to have data removed. You can ask us to delete specific records — a single farm, a season’s planting or harvest entry, a Kumea N record, or a note — and keep using the app.

Email us at email@kumea.co.ke with the subject Delete specific records, tell us the phone number your account is registered to, and say which records you want removed. We will confirm within 3 working days and complete it within 30 days.

A small amount of information may be retained after your account is deleted:

• Programme reporting — counts already used in aggregate reporting for programmes such as the Farm Africa Village-Based Agent programme. These are kept without your name or phone number.
• Records we must keep by law — for example commission and payment records, for the period the law requires.

Everything else is deleted or made anonymous.

Removing the Kumea app from your phone does not delete your account or your data. To have your data deleted, please contact us as described above.

Kumea Ltd, P.O. Box 325-00902, Nairobi · email@kumea.co.ke · +254 769 806 083